Privacy Policy for Cybix.ai

Last Updated: 4 April 2025

1. Introduction

Welcome to Cybix.ai. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered services.
Cybix.ai provides artificial intelligence solutions designed to enhance business operations through advanced data analytics, predictive modelling, and automated decision support. Our commitment to your privacy is paramount as we leverage advanced technologies to deliver our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect several types of personal information from and about users of our website and services, including:

Identity Data: Name, username, or similar identifiers
Contact Data: Email address, telephone number, physical address
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
Usage Data: Information about how you use our website and services
Profile Data: Your preferences, feedback, and survey responses
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences

2.2 Information Collected Through AI Technology

As an AI-powered service provider, we may collect and process additional data through our AI systems:

User Inputs: Text, queries, or commands you provide to our AI systems
Interaction Data: Information about how you interact with our AI systems
Generated Content: Content created by our AI systems based on your inputs
Training Data: With your explicit consent, we may use anonymised interactions to improve our AI systems
Profile Data: Your preferences, feedback, and survey responses
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of cookies we use:

Essential Cookies: Necessary for the website to function properly
Analytical/Performance Cookies: Allow us to recognise and count visitors and see how visitors move around our website
Generated Content: Content created by our AI systems based on your inputs
Functionality Cookies: Enable us to personalise content for you
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed

3. How We Use Your Information

3.1 Providing and Improving Our Services

To provide and maintain our services
Contact Data: Email address, telephone number, physical address
To improve our website and services
To personalise your experience
To develop new products, services, features, and functionality

3.2 AI-Specific Uses

To train and improve our AI algorithms and models (with your consent)
Contact Data: Email address, telephone number, physical address
To provide personalised AI-powered recommendations and solutions
To analyse patterns and trends in AI usage to enhance performance
To detect and prevent bias in AI decision-making

3.3 Communications

To communicate with you about updates, security alerts, and support
To provide customer care and support
To send you marketing and promotional communications (with your consent)
To respond to your comments, questions, and requests

3.4 Legal and Security Purposes

To comply with legal obligations
To enforce our terms and conditions
To protect our rights, privacy, safety, or property
To detect, prevent, or address fraud and security issues

4. Legal Basis for Processing Personal Information

4.1 Consent

We process certain personal information based on your consent. You can withdraw your consent at any time.

4.2 Contractual Necessity

We process personal information to fulfil our contractual obligations to you.

4.3 Legitimate Interests

We process personal information based on our legitimate interests, such as improving our services, marketing, and preventing fraud.

4.4 Legal Obligation

We process personal information to comply with legal obligations.

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.

5.2 AI Technology Partners

We may share certain data with AI technology partners who help us provide, improve, and develop our AI services. These partners are bound by confidentiality obligations and are restricted from using the data for any other purpose.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.5 With Your Consent

We may share your information with your consent or at your direction.

6. Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Our security measures include:

Encryption of personal data
Analytical/Performance Cookies: Allow us to recognise and count visitors and see how visitors move around our website
Regular security assessments
Access controls and authentication procedures
Regular security training for staff
Incident response plans

7. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

The amount, nature, and sensitivity of the personal data
The potential risk of harm from unauthorised use or disclosure
The purposes for which we process your personal data
Whether we can achieve those purposes through other means
The applicable legal requirements

8. Your Data Protection Rights

8.1 Under GDPR (EU and UK Residents)

Right to Access: The right to request copies of your personal data
Right to Rectification: The right to request that we correct inaccurate information
Right to Erasure: The right to request that we delete your personal data
Right to Restrict Processing: The right to request that we restrict the processing of your personal data
Right to Data Portability: The right to request that we transfer your data to another organisation
Right to Object: The right to object to our processing of your personal data
Rights Related to Automated Decision-Making: The right not to be subject to a decision based solely on automated processing

8.2 Under CCPA (California Residents)

Right to know: what personal information we collect, use, disclose, and sell
Right to Delete: The right to request deletion of personal information
Right to Opt-Out: The right to opt-out of the sale of personal information
Right to Non-Discrimination: The right not to be discriminated against for exercising your rights

8.3 How to Exercise Your Rights

To exercise your data protection rights,please submit a request by:

Emailing us at privacy@cybix.ai
Using our contact form on our website at www.cybix.ai/contact
Writing to us at Cybix AI Technologies, 123 Tech Plaza, Suite 500, London, EC1V 9BD, United Kingdom

We will respond to all requests within the timeframes required by applicable law.

9. AI-Specific Privacy Considerations

9.1 AI Decision-Making

Our services may involve automated decision-making and profiling using AI technologies. We implement measures to ensure these processes are fair, transparent, and do not result in discriminatory outcomes.

9.2 AI Training and Improvement

With your explicit consent, we may use anonymised data from your interactions with our AI systems to improve our algorithms and models. You can opt-out of having your data used for AI training at any time.

9.3 AI Data Deletion

Due to the nature of AI systems, it may be technically challenging to completely remove all traces of your data once it has been incorporated into our AI models. However, we implement processes to ensure that your personal information is not identifiable within our AI systems after deletion requests.

10. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16, we will delete that information.

11. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers may be located outside your country or region.
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If you are located in the European EconomicArea (EEA), UK, or Switzerland, we ensure that any transfer of your personaldata to countries outside these regions is done in accordance with applicabledata protection laws, including through the use of Standard Contractual Clausesor other appropriate safeguards.

12. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.
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You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:‍
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Email: privacy@cybix.ai
Website: www.cybix.ai/contact
Postal address: Cybix AI Technologies, 123 Tech Plaza, Suite 500, London, EC1V 9BD, United Kingdom

14. Additional Information for Specific Jurisdictions

14.1 For California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. See Section 8.2 for details on these rights.

In the preceding 12 months, we have collected the categories of personal information described in Section 2. Wecollect this information for the purposes described in Section 3

We do not sell personal information asdefined by the CCPA. However, we may share personal information with serviceproviders and partners as described in Section 5.

14.2 For European Economic Area (EEA) Residents

If you are located in the EEA, you have the rights outlined in Section 8.1 under the General Data Protection Regulation (GDPR).

The data controller of your personalinformation is Cybix AI Technologies Ltd., 123 Tech Plaza, Suite 500, London,EC1V 9BD, United Kingdom.

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.